Returns & Refund Guarantee

This policy lasts 10 days after your order has been delivered. You can do this by opening a dispute in the contact page. Please note that you can only open one dispute per order.

To be eligible for a return, the following conditions apply:

• Your item must be unused and in the same condition that you received it
• It must be in the original packaging
• Photo of defected item must be provided
• A receipt or proof of purchase is required

Refunds (if applicable)

Once your return is received and inspected, you will receive notification via email to verify your returned item. Approval or rejection notification of your refund will also be via email. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days of receiving your the item you returned.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please send an email or call +64223839501

Shipping

Free International Shipping from 3 - 10 business days.

Free return tracking label will be provided. Return the defected item with the return label to the designated address provided.

What items are returnable?

• Within 10 days of receipt of your shipment
• In original condition
• Unwashed and unworn
• In the original packaging

What items are non-refundable?

• Free gifts or promotional items

Are there any charges for return?

• Free return label provided

How do I return?

• Send an email include your order number
• You will get a confirmation email with shipping guidelines

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.